FAQS

Questions, Answered

What areas do you deliver to?

We currently deliver across all provinces and territories in Canada. Whether you're in Toronto, Calgary, Vancouver, Edmonton, Winnipeg, Ottawa, Halifax, or anywhere in between, we'll bring authentic Multicultural groceries to your doorstep.

What kinds of products do you carry?

We carry groceries, pantry staples, personal care, health & wellness, household supplies, fashion and seasonal merchandise from trusted brands.

How does delivery work?

You choose your essentials on our website anytime . We'll deliver everything in one consolidated package to your doorstep

What's the shipping fee?

Air cargo shipping fee from Nigeria to Canada is currently $6.5 per kg. The clearance fee in Canada is $1 per kg. There's an extra fee for doorstep delivery depending on your location.

Can I return my items after purchase?

Yes, we offer refunds only on non-edible items, if they are still in the packaging and not opened.

FREQUENTLY ASKED

Can I pre-order out of stock items?

Yes. You can pre-order any of stock items on our website. We will notify you about the ETA and also let you know as soon as they're back in stock.

Still Have Questions?

Our customer support team is always here and happy to help you .

Address

Halifax, Nova Scotia
Canada

Contacts

info@jollyessentials.ca