FAQS

Questions, Answered

What areas do you deliver to?

We currently offer free monthly delivery within the Halifax Regional Municipality (HRM).

Delivery is also available across Canada through our shipping carriers. Shipping fees and delivery terms vary depending on your location and the carrier used.

What kinds of products do you carry?

We offer a wide selection of groceries, pantry staples, personal care, health & wellness products, household essentials, fashion, and seasonal merchandise from trusted brands.

How does monthly delivery work?

Shop on our website, and we’ll deliver your items to your doorstep in one convenient, consolidated package.

Enjoy one free monthly delivery on orders of CAD $250 or more, provided your order is placed within the first week of the month.

Can I order items anytime on your store?

Yes! You can place an order for any in-stock items at any time through our website. Simply place your order and pay the applicable delivery fee based on your location.

Can I return my items after purchase?

Yes. We offer refunds on non-edible items only, provided the item is unused, unopened, and still in its original packaging.

Customers are responsible for return shipping costs. However, if we sent you the wrong item, we will cover the return shipping fee and arrange a replacement or refund.

FREQUENTLY ASKED

Can I pre-order out of stock items?

Yes! You can pre-order out-of-stock items on our website. We’ll provide you with the estimated arrival time (ETA) and notify you as soon as the items are back in stock and ready for delivery.

You can also request items we don’t currently carry, and we’ll do our best to add them to our store as soon as possible.

Still Have Questions?

Our customer support team is always here and happy to help you .

Address

Halifax, Nova Scotia
Canada

Contacts

info@jollyessentials.ca